We prefer a CV in MS Word format. All qualification communication will be via Teams or WhatsApp

We are recruiting a Client Partner who will be responsible for leading new business sales activities and managing client relationships for a cluster of key clients in the region. A key aspect of the role is to inspire customers on their Cx/automation/cloud & digital transformation agenda and advise how my client could play an integral part in that journey.

Key Responsibilities:

Relationship Management:

• Cultivate and maintain client relationships at all levels.
• Ensure the highest levels of client satisfaction are achieved according to set targets.
• Monitor, assess, and evaluate engagements, proposing key improvements to CXO-level stakeholders.
• Lead key governance meetings at strategic and tactical levels.

Business Growth:

• Lead the entire sales process for the account, from deal identification to guiding the customer and my client’s team through the deal lifecycle.
• Develop compelling business solutions tailored for client needs and win new business at clients.
• Create an account plan and sales strategy that ensures the attainment of the company’s revenue and pipeline targets.

Delivery and Team Management:

• Ensure services are delivered smoothly to clients, managing targets and delivering on-time and on-budget.
• Lead and manage the account team in a global delivery model.
• Focus on continual improvements across all KPIs of the account relationship.
• Travel as required by business needs.

Required Experience:

• Individual contributor, account management and development across BFSI Accounts in Germany
• Establish relationships with new and existing customers and secure contracts with new customers that achieve assigned sales quotas and targets
• Drive the entire sales cycle from initial customer engagement to closed sales
• Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking
• Maintain a high level of relevant domain knowledge ((BFSI (Banking)Possess a CXO-level presence and gravitas, demonstrating the ability to engage effectively with CXOs on strategic topics in a purposeful and credible manner.
• Proven hands-on experience in delivering customer-centric solutions, including large-scale projects and managed services covering applications, infrastructure, IT security, and business process services. Deep understanding of Agile methodologies.
• Established track record of nurturing and expanding client relationships into strategic partnerships with significant business impact.
• Experience selling digital banking transformation solutions (application development, Cloud Services, AI and integration, and application management services).
• Capability to lead and win large deals, combined with a robust C-level network. Adept at identifying client needs and proposing appropriate solutions and offerings from my client.
• Proficient in managing account financials.
• Experience in working within a global, multicultural firm environment.
• A minimum of 15 years of experience in the IT industry.
• Bachelor’s degree or higher qualification
• Languages: German & English